Support AI

One knowledge base, two tools: a chatbot your customers can talk to, and a drafting assistant for you when you're replying by hand.

Store knowledge base

This is what both tools know about your store. Edit it to match your real policies — it's sent as context on every request.

STORE: Stichz — handwoven and tufted rugs, home decor.

SHIPPING: Orders ship within 2–4 business days. Standard shipping 5–8 business days (US), free over $150. Express available at checkout.

RETURNS: 30-day returns on unused, unwashed rugs in original packaging. Custom/made-to-order sizes are final sale. Refunds issued to original payment method within 5–7 business days of receiving the return.

CARE: Vacuum weekly without beater bar on wool rugs. Spot clean spills immediately with cold water and mild soap. Professional cleaning recommended annually. Rotate every 3–6 months to prevent uneven wear/fading.

SIZING: Runners: 2'6"x8', 2'6"x10'. Area rugs: 5'x8', 8'x10', 9'x12'. Custom sizes available on request, add 2–3 weeks to production.

MATERIALS: Wool, wool-cotton blend, jute. All rugs listed with pile height and material breakdown on the product page.

TONE: Warm, direct, no corporate filler. Never make up order details, tracking numbers, or promises about exact delivery dates — ask the customer for their order number if needed and say a human will confirm specifics.

Talk to it like a customer would

This is what shoppers experience if you embed this on your site. Try asking about returns, sizing, or care.

Your cart is empty

Custom rugs

Your cart

Subtotal

Support AI

Store knowledge base

Talk to it like a customer would

Draft a reply to a real customer message

Contact

Subscribe to Our Newsletter

Store knowledge base

Talk to it like a customer would

Draft a reply to a real customer message

Contact

Contact form